All purchases are digital downloads delivered instantly after payment via order confirmation page and email. Due to the nature of digital goods, we generally don’t offer refunds, but will replace faulty files within 7 days or exchange wrong purchases within 24 hours (contact us first). We only collect essential data (name, email, country) to process orders – your payment info is handled securely by our providers (Payment 4, PayPal, etc.). With your consent, we may occasionally email about new 3D models (unsubscribe anytime).
For full details, please see our: Delivery Policy | Privacy Policy | Refund Policy
Last Updated: May 15, 2025
Delivery Policy
All products on our website are digital downloads. After completing your purchase:
- Instant Access:
- Your downloadable files will be immediately available on the Order Confirmation page after payment is processed.
- Email Delivery:
- A confirmation email with download links will be sent to the address provided at checkout.
- Can’t find the email? Check your spam/junk folder or contact us at [email protected].
- No Shipping:
- No physical items will be shipped—you’ll receive only digital files (ZIP, RAR, FBX, textures, etc.).
- Failed Downloads?
- Links expire after 30 days. If you encounter issues, reply to your order email for help.
Privacy Policy
1. Information We Collect
To process your order, we only ask for:
- Full Name (for invoice/receipt).
- Email Address (to send download links and order confirmations).
- Country (for legal compliance).
Payment data (credit card, PayPal, etc.) is handled securely by our payment providers — we never store this information.
2. How We Use Your Data
- To deliver your purchased 3D models and provide customer support.
- We never sell or share your data with third parties (except payment processors).
- We’ll occasionally email you about newly published 3D models or discounts.
- We never spam you—emails are limited to product updates (1–2/month).
- You can unsubscribe anytime via a link in every email.
3. Data Retention
- Order details (name, email, country) are stored for 7 years (legal requirements).
- You can request deletion of non-essential data by contacting [email protected].
4. Cookies & Tracking
- We use basic cookies (e.g., to remember your cart items). No invasive tracking.
5. Your Rights
- Request a copy of your data or its deletion (where legally allowed).
- Opt out of non-essential cookies via your browser settings.
Contact Us:
For privacy questions, email [email protected].
Refund Policy
1. Digital Products Policy
All 3D models on our website are digital downloads, so we generally do not offer refunds after purchase. However:
- File Issues: If your download is corrupted or missing files, contact us within 7 days of purchase for a replacement.
- Wrong Purchase: Accidentally bought the wrong item? Email us within 24 hours (before downloading) for a one-time exchange.
2. How to Request Help
Email [email protected] with:
- Your order number.
- A description of the issue.
- Screenshots if reporting technical problems.
We’ll respond within 48 hours to resolve the issue.
3. Non-Refundable Situations
No refunds will be issued for:
- Buyer’s remorse (e.g., “I changed my mind”).
- Files downloaded successfully.
- Failure to check compatibility (e.g., software requirements listed on product pages).